Hi Praveen, congratulations for the go live of Belfrics.in and thank you for taking the time for this interview.
Thank you. We have a long way to go. Along with India, we are going live in Malaysia and Kenya this quarter.
Can you give us an idea about what makes draglet’s software special for your business case?
When we decided to step in to crypto currency trading, the biggest challenge for us was to find a right technology partner. We wanted a platform that is easy to use and robust in its performance. draglet’s software was a perfect fit for us as its “simplicity” addressed the most important requirement of ours.
How do you judge the expertise of draglet’s technical support?
draglet’s technical support is by far one of the best that I have come across. Our queries and requirements were not only resolved in the shortest span of time but also were enhanced with the quality inputs from draglet’s technical team.
What can you say about speed and friendliness of draglet’s support department?
The support response time from draglet is highly appreciable. Whether it is Saturday or Sunday, we received our resolutions on time.
How did draglet manage the special requests that had to be implemented to extend their cryptocurrency exchange to become your smart digital shares exchange?
With draglet, we never felt like we were dealing with an external service provider. Every issue was discussed in length to find the root cause and draglet has proactively addressed all the issues effectively.
How did draglet deal with bugs when anything didn’t work as expected?
You responded fast and resolved any issue in minimum time.
Is there anything else you would like to add?
We are happy that we selected draglet as our tech partner and we strongly believe that draglet’s technology will help us to position ourselves as a major global exchange.
Thank you for this interview.